Privacy Policy

CIRIDE INC. 

PRIVACY POLICY Effective Date: 04/01/2026 Last Updated: 10/05/2026 

CiRide Inc. 

1525 11th Ave 

Seattle, WA 98122 

 

IMPORTANT NOTICE

CiRide Inc. ("CiRide," "Company," "we," "us," or "our") respects the privacy of individuals who use the CiRide Platform. 

This Privacy Policy explains how CiRide collects, uses, stores, protects, and discloses information relating to individuals who access or use the CiRide Platform, including: 

  • TNC Drivers; 
  • Taxi Drivers; 
  • Taxi Companies and their authorized personnel; 
  • Passengers and other Users of the CiRide Passenger Application; 
  • persons who request transportation for another person; 
  • persons who communicate with CiRide customer support; 
  • persons who visit or use CiRide websites or applications; and 
  • other individuals whose information is processed in connection with CiRide services. 

The CiRide Platform includes the CiRide Driver App, CiRide Passenger Application, websites, dispatch technology, Smart Taximeter technology, payment integrations, databases, communications systems, account-management systems, and related services. 

This Privacy Policy should be read together with the CiRide Platform Terms and Conditions (the "Terms"), which include the Driver Terms (Parts A through L) and the Passenger and User Terms (Part M), and with other applicable CiRide policies. 

By accessing or using the CiRide Platform, you acknowledge that information may be collected, used, disclosed, and retained as described in this Privacy Policy, subject to Applicable Law. 

Nothing in this Privacy Policy is intended to waive, eliminate, or restrict any privacy right or protection that cannot lawfully be waived or restricted. 

 

1. SCOPE OF THIS PRIVACY POLICY 

1.1 Applicability 

This Privacy Policy applies to personal information collected or processed by CiRide in connection with: 

  1. the CiRide Passenger Application; 
  2. the CiRide Driver App; 
  3. the CiRide TNC Platform; 
  4. the CiRide Taxi Platform; 
  5. the CiRide Smart Taximeter; 
  6. CiRide websites and online services; 
  7. customer support; 
  8. payment processing; 
  9. driver onboarding and eligibility verification; 
  10. background checks; 
  11. safety and security systems; 
  12. vehicle surveillance and safety-camera information; 
  13. Trip management and dispatch; 
  14. communications between CiRide, Drivers, and Passengers; 
  15. regulatory compliance and reporting; and 
  16. other legitimate CiRide business activities. 

1.2 Separate Transportation Models 

CiRide supports both TNC and Taxi transportation models. 

The type and amount of information processed may vary depending upon whether a person uses: 

  • TNC transportation; 
  • Taxi transportation; 
  • the CiRide Passenger Application; 
  • the CiRide Driver App; 
  • Smart Taximeter technology; or 
  • other CiRide services. 

1.3 Applicable Law 

CiRide processes information in accordance with Applicable Law. 

"Applicable Law" includes applicable federal, Washington State, King County, City of Seattle, privacy, transportation, consumer-protection, payment, safety, insurance, and other laws and regulations applicable to CiRide or the applicable service. 

Where Applicable Law provides an individual with greater privacy protection than this Privacy Policy, the applicable legal requirement shall control. 

1.4 Relationship to the Platform Terms and Regulatory Framework 

This Privacy Policy accompanies the Terms. The provisions of the Terms that address privacy and data handling include Part H (Sections 70 through 72), the regulatory cooperation, recordkeeping, and government reporting provisions in Part E (Sections 55 through 57), and the User privacy provisions in Part M (Section 112). 

CiRide operates in a regulated for-hire transportation environment. In this Privacy Policy, 

"For-Hire Rules" means Chapter 46.72B RCW (Transportation Network Companies); RCW 49.46.300 and related provisions concerning TNC driver compensation, paid sick time, and deactivation protections; King County Code chapters 6.64 and 6.65; Seattle Municipal Code chapters 6.310 and 6.311; and the rules and guidance issued under them by King County, the City of Seattle, and Washington State agencies, each as amended from time to time. 

Where the For-Hire Rules require CiRide to collect, retain, report, or disclose information, this Privacy Policy describes that processing. If this Privacy Policy conflicts with a mandatory requirement of the For-Hire Rules, the For-Hire Rules control. 

 

2. INFORMATION WE COLLECT 

CiRide may collect different categories of information depending upon how you interact with the Platform. 

2.1 Account Information 

CiRide may collect information used to create and maintain an account, including: 

  • name; 
  • username; 
  • account identification information; 
  • email address; 
  • telephone number; •   mailing address; 
  • profile information; 
  • account credentials; 
  • authentication information; 
  • account preferences; 
  • account status; and 
  • other information necessary to administer an account.

2.2 Driver Information 

For Drivers, CiRide may collect information necessary to evaluate eligibility, activate and maintain a Driver account, operate the Platform, and comply with legal requirements. 

This may include: 

  • legal name; 
  • date of birth; 
  • driver's license information; 
  • driver permit information; 
  • for-hire licensing information; 

vehicle information; vehicle registration information; vehicle inspection information; insurance information; 

  • driving history; 
  • criminal-history information; 
  • background-check information; 
  • identity-verification information; 
  • photographs; 
  • required training information; 
  • regulatory information; 
  • payment and banking information; 
  • tax information; 
  • account information; 
  • Trip information; 
  • customer-service information; 
  • safety-related information; 
  • confirmation that the Driver meets CiRide's minimum age requirement of 21 years, including date-of-birth verification; 
  • vehicle model-year and product-class information used to confirm that the vehicle is not more than 10 years old by model year and otherwise meets applicable vehicle standards; 
  • King County TNC for-hire permit, TNC vehicle endorsement (decal), regional for-hire driver's license, taxicab medallion or license decal, and City of Seattle business license information, where applicable; 
  • defensive-driving course, training, and examination completion information; 
  • fitness-to-drive self-certifications and other eligibility attestations; 

log-in, log-off, and hours-on-platform information used to apply hours-of-service limits and to keep insurance and regulatory records; 

  • Taxi Company, regional dispatch agency, and medallion affiliation information; 
  • earnings, fare, tip, fee, and compensation information, including information used to calculate and document Driver pay; 
  • deactivation, suspension, complaint, and appeal information; and 
  • other information reasonably required for Driver eligibility or Platform operation. 

The Terms (including Sections 5, 6, and 28) require Drivers to meet CiRide's eligibility standards, to provide truthful and complete information, and to authorize backgroundcheck screening. CiRide may conduct initial, annual, recurring, or additional lawful screening for safety, regulatory compliance, eligibility, insurance, and investigation purposes. 

2.3 Passenger Information 

For Passengers, CiRide may collect: 

  • name; 
  • telephone number; 
  • email address; 
  • account information; 
  • pickup location; 
  • destination; 
  • Trip date and time; 
  • Trip history; 
  • fare information; 
  • payment information; 
  • location information; 
  • device information; 
  • communications; 
  • ratings; 

complaints; safety reports; accessibility-related information voluntarily provided by the Passenger; lost-and-found information; 

  • customer-support information; 
  • confirmation that the account holder is at least 18 years old; 
  • Service Type and accessible-vehicle (wheelchair accessible vehicle) request information; 
  • cancellation and no-show information; 
  • reports about Driver conduct, including zero-tolerance complaints; and 
  • other information necessary to provide Platform services. 

The Passenger and User Terms (Part M of the Terms, including Section 112) describe the account, contact, Trip, payment, location, device, communications, rating, complaint, and safety-related information that CiRide collects and processes about Passengers and other Users. 

2.4 Information About Persons for Whom a Trip Is Requested A person may request transportation for another individual. 

If you request a Trip for another person, you represent that you have authority to provide the information necessary to arrange the Trip and that the information you provide is accurate. 

CiRide may process information concerning the person receiving the transportation to the extent reasonably necessary to provide, manage, secure, or investigate the Trip. 

Section 101.4 of the Terms sets out the responsibilities of a User who requests a Trip on behalf of another person. The requesting User should inform the rider that Trip information will be shared with the Driver and processed as described in this Privacy Policy. 

2.5 Location Information 

CiRide may collect location information from: 

  • the Driver App; 
  • the Passenger Application; 

mobile devices; Trip requests; dispatch systems; 

Smart Taximeter technology; 

  • vehicle technology; 
  • other authorized Platform technology. 

Location information may include: 

  • current or approximate location; 
  • pickup location; 
  • destination; 
  • route information; 
  • Trip origin; 
  • Trip completion location; 
  • location during an active Trip; and 
  • location information associated with Platform use. 

CiRide uses location information to facilitate Trips, dispatch Drivers, calculate or administer applicable charges, improve safety, investigate incidents, prevent fraud, comply with legal requirements, and operate the Platform. 

2.6 Device and Technical Information 

When you use the CiRide Platform, CiRide may collect technical information such as: 

  • device type; 
  • operating system; 
  • mobile application version; 
  • IP address; 
  • device identifiers; 
  • browser information; 
  • network information; 

telecommunications information; application activity; login information; crash reports; 

  • diagnostic information; 
  • security information; and 
  • other technical information generated through Platform use. 

2.7 Payment Information 

CiRide may collect or receive information relating to payments, including: 

  • payment method; 
  • transaction information; 
  • payment status; 
  • transaction amount; 
  • refunds; 
  • tips;
  • adjustments; 
  • chargebacks; 
  • payment identifiers; and 
  • other information necessary to process or reconcile transactions. 

CiRide may use third-party payment providers, including Stripe or other authorized providers, for applicable electronic payments. 

TNC Trips are paid electronically and CiRide does not accept cash for TNC Trips. CiRide may collect Platform subscription fee and disbursement information relating to Driver payouts, which may be processed through Stripe or another authorized provider. For participating Taxi Companies, any Square account or terminal is owned and controlled by the Taxi Company, as described in the Terms. 

For participating Taxi Companies, payment processing may involve the Taxi Company's separate payment account or third-party payment system, including an integrated Square account or terminal. 

CiRide does not necessarily receive or retain complete payment-card information when payment processing is performed by a third-party payment processor. 

2.8 Communications 

CiRide may collect and retain communications involving the Platform, including: 

  • customer-support communications; 
  • emails; 
  • text messages; 
  • telephone communications; 
  • in-app communications; 
  • Driver-Passenger communications facilitated by the Platform; 
  • complaint submissions; 
  • incident reports; 
  • feedback; and 
  • other communications relating to Platform services. 

Communications may be used for customer service, safety, dispute resolution, fraud prevention, quality assurance, regulatory compliance, and other legitimate purposes. 

2.9 Ratings and Feedback CiRide may collect: 

  • Driver ratings; 
  • Passenger ratings; 
  • written feedback; 
  • complaints; 
  • compliments; 
  • service evaluations; and 
  • other quality-related information. 

CiRide may use this information for safety, quality assurance, Platform improvement, fraud prevention, Driver management, customer service, and regulatory compliance. 

Section 113 of the Terms describes how ratings, feedback, and complaints are collected and used. CiRide may use Passenger feedback for quality assurance, safety, Platform improvement, fraud prevention, and regulatory compliance. 

 

3. BACKGROUND CHECK INFORMATION 

3.1 Driver Screening 

CiRide may conduct background checks and other eligibility screening for Drivers. 

A Driver may be required to authorize CiRide or an authorized third-party screening provider to obtain legally permitted information. 

Such information may include: 

  • criminal-history information; 
  • driving-history information; 
  • identity information; 
  • licensing information; 
  • eligibility information; and 
  • other legally permitted screening information. 

3.2 Purpose of Background Checks 

Background-check information may be used to: 

  • determine eligibility; 
  • comply with transportation laws; 
  • satisfy regulatory requirements; 
  • promote Passenger safety; 
  • evaluate continued eligibility; 
  • address insurance requirements; 
  • investigate safety matters; and 
  • satisfy other lawful business or regulatory purposes. 

3.3 Third-Party Screening Providers 

CiRide may use authorized third-party background-screening providers. 

Those providers may independently process information in accordance with their own privacy notices and applicable legal requirements. 

3.4 Background-Check Disputes 

Where required by law, CiRide will provide applicable notices and legally required rights concerning background-check information, including procedures for disputing inaccurate or incomplete information. 

Where a background check is a consumer report under the Fair Credit Reporting Act, CiRide will provide the notices, authorizations, and adverse-action procedures that Act requires. 

3.5 Screening Standards 

Consistent with RCW 46.72B.090 and the For-Hire Rules, CiRide may require, before a Driver is permitted to use the Platform and at least annually thereafter: 

  • a local and national criminal background check, including a review of sex-offender registries; 
  • a review of the Driver's driving history; 
  • verification that the Driver meets the minimum age, licensing, and permit requirements; and 
  • screening for disqualifying offenses and violations under Applicable Law and CiRide's safety standards. 

Drivers may seek review of screening results through the dispute and appeal procedures described in the Terms and Applicable Law, including for non-fault or single-incident matters where the law provides for review. CiRide may share screening results and related records with King County and other Regulatory Authorities that review or audit Driver eligibility, and may notify them of certain events, such as license suspensions or serious criminal convictions, as the For-Hire Rules require. 

 

4. VEHICLE CAMERAS AND SURVEILLANCE INFORMATION 

4.1 Safety Cameras 

Where CiRide, a Taxi Company, or a Driver uses vehicle safety-camera systems, those systems may record vehicle interiors and exteriors, subject to Applicable Law. The Terms do not themselves require Drivers to install cameras; where a camera requirement applies, CiRide will describe it in a separate notice or policy. 

Where a camera requirement applies, CiRide may require cameras to be activated while the Driver is active or available on the CiRide Platform. Drivers and Taxi Companies are responsible for posting any notices that Applicable Law requires. 

4.2 Information That May Be Captured 

Vehicle surveillance systems may capture: 

  • video images; 
  • vehicle interior images; 
  • vehicle exterior images; 
  • images of Drivers; 
  • images of Passengers; 
  • images of other persons; 
  • vehicle activity; 
  • roadway conditions; 
  • incident-related information; 
  • timestamps; 
  • camera metadata; and 
  • other information captured by an authorized safety-camera system. 

4.3 Audio 

Audio recording may be associated with certain camera systems. 

CiRide requires any audio recording to comply with Applicable Law, including laws concerning consent and recording of private communications and conversations. 

Nothing in this Privacy Policy authorizes unlawful audio recording. 

Washington law generally requires the consent of all participants before a private conversation is recorded (RCW 9.73.030). Audio recording must therefore comply with Applicable Law, including that statute, and the Terms do not authorize unlawful recording.

4.4 Purposes for Using Camera Information 

Subject to Applicable Law, CiRide may access, retrieve, review, preserve, analyze, and use relevant camera footage for: 

  • Passenger safety; 
  • Driver safety; 
  • security; 
  • incident investigation; 
  • accident investigation; 
  • complaint investigation; 
  • insurance claims; 
  • fraud prevention; 
  • regulatory compliance; 
  • dispute resolution; 
  • legal proceedings; 
  • law-enforcement response; 
  • safety screening; and 
  • other legitimate safety or legal purposes. 

Subject to Applicable Law and any separate camera notice, CiRide may access and use relevant camera footage and associated metadata for these types of purposes. 

4.5 Disclosure of Camera Information Camera footage may be disclosed to: 

  • authorized CiRide personnel; 
  • authorized service providers; 
  • insurers; 

attorneys; governmental agencies; law enforcement; 

  • courts; 
  • regulators; and 
  • other authorized persons when disclosure is legally required or reasonably necessary for a legitimate purpose. 

4.6 Retention 

Camera footage may be retained for a reasonable period consistent with: 

  • safety; 
  • operational requirements; 
  • insurance; 
  • legal obligations; 
  • regulatory requirements; 
  • investigations; 
  • claims; 
  • disputes; and 
  • privacy requirements. 

Footage subject to an investigation, claim, dispute, litigation hold, regulatory inquiry, or other legal preservation requirement may be retained for a longer period. 

 

5. HOW CIRIDE USES INFORMATION 

CiRide may use information for the following purposes. 

5.1 Providing Transportation Services CiRide may use information to: 

  • process Trip requests; 
  • connect Passengers and Drivers; 

dispatch Drivers; provide pickup information; provide destination information; 

  • facilitate Trip completion; 
  • calculate or administer applicable charges; 
  • provide receipts; 
  • process payments; •    facilitate communication; and 
  • provide customer support. 

5.2 Operating the Platform 

CiRide may use information to: 

  • maintain accounts; 
  • authenticate users; 
  • operate applications; 
  • operate dispatch systems; 
  • operate Smart Taximeter technology; 
  • maintain databases; 
  • troubleshoot technical problems; 
  • improve Platform performance; 
  • develop features; 
  • monitor system security; and 
  • administer Platform services. 

5.3 Safety and Security 

CiRide may use information to: 

  • protect Drivers; 
  • protect Passengers; 

investigate safety complaints; investigate accidents; investigate alleged misconduct; 

  • detect suspicious activity; 
  • prevent fraud; 
  • enforce safety policies; 
  • respond to emergencies; 
  • support insurance claims; 
  • preserve evidence; and 
  • protect the public. 

5.4 Regulatory Compliance 

CiRide may use information to: 

  • comply with federal law; 
  • comply with Washington State law; 
  • comply with King County requirements; 
  • comply with City of Seattle requirements; 
  • satisfy licensing requirements; 
  • satisfy transportation regulations; 
  • respond to regulatory inquiries; 
  • prepare required reports; 
  • maintain required records; 
  • verify Driver and vehicle eligibility standards, including age, vehicle model-year, permit, endorsement, and insurance requirements; 
  • apply hours-of-service limits and zero-tolerance drug and alcohol policies and maintain the related complaint records; 
  • administer minimum compensation, paid sick time, and pay-notice requirements under RCW 49.46.300 and related provisions; and 

cooperate with Regulatory Authorities. 

Sections 55 through 57 of the Terms permit CiRide to cooperate with Regulatory Authorities and to keep records and report information when required by law, including Trip data, Driver information, vehicle information, collisions, complaints, licensing information, accessibility information, and regulatory-compliance information. 

5.5 Payments and Financial Administration CiRide may use information to: 

  • process payments; 
  • process Driver earnings; 
  • process refunds; 
  • administer tips; 
  • investigate chargebacks; 
  • detect payment fraud; 
  • reconcile transactions; 
  • collect Platform subscription fees and other applicable fees; 
  • maintain financial records; 
  • prepare Driver pay notices and compensation records; and 
  • satisfy tax or financial reporting obligations. 

5.6 Customer Support 

CiRide may use information to: 

  • respond to inquiries; 
  • investigate complaints; 
  • resolve disputes; 
  • respond to lost-property reports; 
  • assist with account issues; 
  • address payment disputes; 
  • investigate safety concerns; and 

provide other customer-support services. 

5.7 Communications 

CiRide may communicate with users by: 

  • in-app notification; 
  • email; 
  • text message; 
  • telephone; 
  • push notification; or 
  • other lawful communication methods. 

Communications may concern: 

  • Trips; 
  • account activity; 
  • receipts; 
  • payments; 
  • safety; 
  • customer support; 
  • regulatory notices; 
  • Platform changes; 
  • security matters; and 
  • other legitimate Platform purposes. 

 

6. HOW CIRIDE SHARES INFORMATION 

CiRide does not sell personal information merely because information is processed through the Platform. 

CiRide may disclose information as described below and as permitted or required by Applicable Law. 

6.1 Drivers 

CiRide may provide a Driver with Passenger information reasonably necessary to perform a 

Trip. 

This may include information such as: 

  • Passenger name or identifying information; 
  • pickup location; 
  • destination information where appropriate; 
  • Trip status; 
  • accessibility information voluntarily provided when necessary to facilitate service; and 
  • other information reasonably necessary to provide the Trip. 

Drivers may use Passenger information only for legitimate transportation, safety, customerservice, and Platform purposes. 

6.2 Passengers 

CiRide may provide Passengers with Driver information reasonably necessary to identify and use the transportation service. 

This may include: 

  • Driver name; 
  • Driver photograph, which the For-Hire Rules require to be shown to the Passenger; 
  • vehicle information; 
  • license-plate information, which the For-Hire Rules require to be shown to the Passenger; 
  • Service Type; 
  • Trip status; and 
  • other information reasonably necessary for Passenger safety and Trip identification. 

6.3 Taxi Companies 

For Taxi services, CiRide may share relevant information with the participating Taxi Company responsible for the applicable Trip. 

This may include: 

  • Trip information; 
  • Passenger information; 
  • Driver information; 
  • fare information; 
  • payment information; 
  • vehicle information; 
  • complaints; 
  • safety information; and 
  • other information reasonably necessary to operate the Taxi service. 

6.4 Service Providers 

CiRide may use third-party service providers to perform services on its behalf. 

Service providers may include providers supporting: 

  • cloud hosting; 
  • software; 
  • communications; 
  • customer support; 
  • payment processing; 
  • background checks; 
  • identity verification; 
  • cybersecurity; 
  • analytics; 
  • mapping; 
  • dispatch; 
  • data storage; 
  • insurance; 
  • legal services; and 
  • other business functions. 

CiRide may provide such providers with information reasonably necessary to perform their authorized services. 

6.5 Payment Providers 

CiRide may disclose applicable information to payment processors and financial service providers. 

These may include Stripe or other authorized payment processors. 

Taxi payment processing may also involve third-party systems associated with a Taxi Company's separate payment account. 

6.6 Government and Regulatory Authorities 

CiRide may disclose information to governmental or regulatory authorities when: 

  • required by law; 
  • required by subpoena; 
  • required by court order; 
  • required by regulatory order; 
  • requested pursuant to lawful governmental authority; 
  • necessary to satisfy transportation requirements; 
  • necessary to report legally required information; 
  • requested by King County For-Hire Licensing, the City of Seattle Finance and 

Administrative Services Department, the Washington State Department of 

Licensing, the Department of Labor & Industries, or the Employment Security 

Department (including under RCW 46.72B.200), within their authority; or 

  • otherwise permitted by Applicable Law. 

Where records are provided to a Regulatory Authority for sampling, review, or publicrecords purposes, CiRide will exclude information that identifies individual Passengers or Drivers where RCW 46.72B.140 or other Applicable Law so permits or requires. 

6.7 Law Enforcement 

CiRide may disclose information to law enforcement when legally required or permitted. 

This may include information relating to: 

  • accidents; 
  • criminal activity; •       threats; 
  • safety incidents; 
  • fraud; 
  • harassment; 
  • assault; 
  • suspected impaired driving; 
  • missing persons; 
  • emergencies; or 
  • other matters involving public safety. 

6.8 Insurance Companies 

CiRide may provide relevant information to insurers and claims administrators when reasonably necessary to:

  • investigate claims; 
  • process insurance matters; 
  • determine coverage; 
  • investigate accidents; 
  • prevent fraud; 
  • cooperate with insurer requests for Trip, log-in and log-off, and related records, which the TNC insurance law requires CiRide to provide within 10 business days (RCW 46.72B.180); or 
  • satisfy legal requirements. 

6.9 Legal Proceedings 

CiRide may disclose information when reasonably necessary to: 

  • establish or defend legal rights; 
  • respond to litigation; 
  • respond to subpoenas; 
  • comply with court orders; 
  • protect CiRide's legal interests; 
  • investigate claims; or 
  • enforce applicable agreements. 

6.10 Corporate Transactions 

If CiRide is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, reorganization, or similar transaction, information may be transferred as part of that transaction, subject to Applicable Law. 

 

7. DRIVER AND PASSENGER PRIVACY 

7.1 Driver Privacy 

CiRide will limit disclosure of Driver information to legitimate Platform, transportation, safety, payment, regulatory, legal, and business purposes. 

7.2 Passenger Privacy 

CiRide will limit disclosure of Passenger information to information reasonably necessary for: 

  • transportation; 
  • safety; 
  • customer service; 
  • payment; 
  • fraud prevention; 
  • insurance; 
  • regulatory compliance; 
  • legal compliance; and 
  • other legitimate Platform purposes. 

Section 70 of the Terms requires Drivers not to sell, disclose, publish, or misuse Passenger personal information, and Section 112 of the Terms describes User privacy. 

7.3 No Unauthorized Contact 

Drivers and Passengers must not use information obtained through CiRide to: 

  • stalk; 
  • harass; 
  • intimidate; 
  • threaten; 
  • solicit; 
  • repeatedly contact; 
  • discriminate against; or 
  • otherwise interfere with another person outside legitimate Platform purposes. 

 

8. COOKIES AND SIMILAR TECHNOLOGIES 

CiRide websites and online services may use cookies, software development kits, pixels, tags, logs, and similar technologies. These technologies may be used to: 

  • maintain sessions; 
  • remember preferences; 
  • authenticate users; 
  • maintain security; 
  • understand Platform usage; 
  • improve performance; 
  • analyze traffic; 
  • detect fraud; and 
  • improve user experience. 

Where required by Applicable Law, CiRide will provide appropriate notices or choices concerning such technologies. 

 

9. ANALYTICS AND PLATFORM IMPROVEMENT 

CiRide may analyze information concerning Platform usage to: 

  • identify technical problems; 
  • improve application performance; 
  • improve dispatch; 
  • improve customer experience; 
  • improve safety; 
  • understand usage patterns; 
  • develop new features; 
  • evaluate service quality; 
  • detect fraud; and 
  • improve business operations. 

CiRide may use aggregated, statistical, or de-identified information for legitimate business purposes where permitted by Applicable Law. 

 

10. FRAUD PREVENTION AND SECURITY 

CiRide may process information to detect, prevent, and investigate: 

  • fraud; 
  • payment abuse; 
  • account takeover; 
  • identity theft; 
  • unauthorized account use; 
  • false Trip activity; 
  • location manipulation; 
  • Platform manipulation; 
  • safety threats; 
  • fraudulent claims; and 
  • other unlawful or prohibited conduct. 

CiRide may use automated and manual methods to identify suspicious activity. 

 

11. DATA SECURITY 

11.1 Security Measures 

CiRide will implement reasonable administrative, technical, and organizational measures appropriate to the nature of the information and systems involved. 

Security measures may include: 

  • access controls; 
  • authentication; 
  • encryption where appropriate; 
  • monitoring; 
  • logging; 
  • security testing; 
  • personnel controls; 
  • vendor controls; and 
  • other reasonable security practices. 

11.2 No Absolute Security Guarantee 

No electronic system, application, network, or method of transmission can be guaranteed to be completely secure. 

Accordingly, CiRide cannot guarantee that information will never be accessed, disclosed, altered, lost, or destroyed through circumstances beyond CiRide's reasonable control. 

11.3 User Responsibilities 

Users are responsible for protecting: 

account credentials; passwords; 

  • authentication information; 
  • mobile devices; 
  • access codes; and 
  • other security information. 

Users should promptly notify CiRide of suspected unauthorized access. 

 

12. DATA RETENTION 

CiRide may retain personal information for as long as reasonably necessary for: 

  • providing services; 
  • maintaining accounts; 
  • completing transactions; 
  • safety; 
  • fraud prevention; 
  • regulatory compliance; 
  • insurance; 
  • legal obligations; 
  • dispute resolution; 
  • investigations; 
  • tax and accounting; 
  • business records; 
  • enforcement of agreements; and 
  • other legitimate purposes. 

Retention periods may vary depending upon the nature and purpose of the information. 

For example, CiRide generally keeps the following records for at least the periods shown, and longer where another provision of this Privacy Policy or Applicable Law requires: 

RecordMinimum period Source 
Trip records 3 yearsRCW 46.72B.130(1) 
Driver records Through the 3rd anniversary of the end of the Driver relationship RCW 46.72B.130(2) 
Zero-tolerance complaint records 2 yearsRCW 46.72B.080(3) 
Operational records for King County and Seattle 2 yearsKing County and Seattle forhire rules 
Insurance and accident records, including log-in and log-off data Statute of limitations plus 2 years RCW 46.72B.180(11) 
Driver pay and compensation records As required for pay receipts and notices RCW 49.46.300 and related provisions 

Where more than one period applies to the same record, the longer period applies. 

Information may be retained longer when required by: 

  • law;
  • regulation; 
  • litigation; 
  • investigation; 
  • insurance requirements; 
  • governmental requirements; 
  • dispute resolution; or 
  • a legal preservation obligation. 

When information is no longer reasonably required, CiRide may delete, anonymize, aggregate, or otherwise dispose of it in accordance with its data-retention procedures and Applicable Law. 

 

13. LOCATION DATA RETENTION 

Trip and location information may be retained because it may be necessary for: 

Trip records; fare administration; •     Driver earnings; 

  • Passenger receipts; 
  • safety investigations; 
  • insurance; 
  • regulatory compliance; 
  • dispute resolution; 
  • fraud prevention; •      customer support; and 
  • legal requirements. 

Location information associated with an investigation, accident, complaint, claim, or legal proceeding may be retained for a longer period. 

 

14. CAMERA FOOTAGE RETENTION 

Camera footage may be retained for a reasonable period based on the applicable operational, safety, insurance, legal, regulatory, and privacy requirements. 

If footage is relevant to: 

  • an accident; 
  • complaint; 
  • investigation; 
  • insurance claim; 
  • dispute; 
  • litigation; 
  • regulatory inquiry; or 
  • legal preservation requirement, 

CiRide may preserve the footage for a longer period. 

 

15. CHILDREN AND MINORS 

CiRide Passenger accounts are intended for persons who are at least 18 years old (Section 101.3 of the Terms). Persons under 18 may travel only as permitted by the Terms and Applicable Law, for example when accompanied by an adult. 

CiRide does not knowingly create accounts for or seek to collect personal information from children for purposes unrelated to providing or facilitating transportation services. If we learn that an account belongs to a person under 18, we may close it. 

Where a Trip involves a child or minor, the person requesting the Trip is responsible for complying with applicable requirements concerning: 

  • age;
  • supervision; 
  • child safety; 
  • restraints; 
  • transportation requirements; and 
  • unaccompanied minors. 

CiRide may restrict or refuse certain transportation involving minors where required by law, Platform policy, or safety requirements. 

 

16. ACCESSIBILITY INFORMATION 

Passengers may voluntarily provide information concerning accessibility needs to facilitate transportation. 

Such information may be used to:

  • arrange accessible transportation; 
  • communicate accessibility needs; 
  • facilitate service; 
  • assist Drivers; 
  • investigate complaints; 

connect Passengers with wheelchair accessible vehicles when requested; and satisfy applicable accessibility requirements. 

CiRide will seek to limit use and disclosure of such information to legitimate purposes and Applicable Law. 

CiRide does not charge Passengers extra because of a disability. Accessibility and healthrelated information is handled as sensitive information, and the number of accessiblevehicle requests may be reported to Regulatory Authorities in aggregate form. 

 

17. LOST AND FOUND INFORMATION 

If a Passenger reports lost property, CiRide may collect information concerning: 

  • the item; 
  • the Trip; 
  • the Driver; 
  • the Passenger; 
  • pickup and drop-off information; 
  • communications; 
  • photographs or descriptions; and 
  • other information reasonably necessary to recover the property. 

CiRide may share necessary information with Drivers, Taxi Companies, or other authorized persons to facilitate recovery. 

The CiRide Terms provide for a lost-and-found system and require reasonable Driver cooperation with lost-property procedures. 

 

18. SAFETY INCIDENTS AND COMPLAINTS CiRide may collect information concerning: 

accidents; collisions; injuries; alleged misconduct; harassment; 

  • discrimination; 
  • suspected impaired driving; 
  • threats; 
  • assault; 
  • safety complaints; 
  • fare disputes; 
  • lost property; 
  • vehicle incidents; 
  • Driver conduct; 
  • Passenger conduct; 
  • crimes against Drivers; and 
  • other safety-related matters. 

CiRide may investigate such matters by reviewing: 

  • Trip records; 
  • account information; •            communications; 
  • location information; 
  • camera footage; 
  • Driver information; 
  • Passenger information; 
  • payment information; and 
  • other relevant information. 

CiRide may disclose relevant information to insurers, regulators, law enforcement, attorneys, or other authorized persons where required or permitted by law. 

 

19. EMERGENCY DISCLOSURES 

CiRide may disclose information when reasonably necessary to respond to an emergency involving: 

  • an immediate threat to life; 
  • serious bodily injury; 
  • public safety; 
  • criminal activity; 
  • an accident; or 
  • another emergency. 

Where legally permitted, CiRide may provide information to emergency responders, law enforcement, medical personnel, governmental authorities, or other persons reasonably necessary to address the emergency. 

 

20. REGULATORY REPORTING 

CiRide operates in a regulated transportation environment. 

CiRide may collect, maintain, and disclose information necessary to satisfy transportationregulatory requirements. 

Information may include: 

  • Driver information; 
  • vehicle information; 
  • Trip data; 
  • fare information; insurance information; licensing information; collision information; complaint information; accessibility information; 
  • safety information; 
  • ZIP-code-level Trip data; 
  • accessible-vehicle request data; 
  • crimes against Drivers; and 
  • other legally required information. 

CiRide may provide such information to the City of Seattle, King County, Washington State agencies, or other Regulatory Authorities when required or permitted by Applicable Law. 

CiRide may submit periodic (for example, quarterly) reports to the City of Seattle Finance and Administrative Services Department and may keep operational records for at least two years, as the King County and Seattle for-hire rules require. 

 

21. THIRD-PARTY SERVICES 

CiRide may rely upon third parties to provide certain services. 

Third-party services may include: 

  • payment processing; 
  • background screening; 
  • mapping; 
  • communications; 
  • cloud infrastructure; 
  • application hosting; 
  • analytics; 
  • cybersecurity; 
  • identity verification; 
  • insurance; 

customer support; tax services; and other business services. 

When CiRide uses third-party providers, those providers may process information according to their own contractual arrangements and privacy practices. 

Where appropriate, CiRide seeks to require service providers to use information only for authorized purposes. 

 

22. PAYMENT PROCESSORS 

CiRide may use payment processors such as Stripe for applicable TNC passenger payments and Driver earnings. 

Payment processors may independently process payment information under their own terms and privacy policies. 

For Taxi services, payment processing may be conducted through a Taxi Company's own payment account and applicable third-party processor. 

For taxi payments, the Square account or terminal is owned and controlled by the Taxi Company, and CiRide does not own or control that account. 

CiRide does not control the independent privacy practices of third-party payment processors. 

 

23. DRIVER BACKGROUND-SCREENING PROVIDERS 

Background-screening providers may collect and process information independently to conduct legally authorized screening. 

Drivers may receive separate notices from such providers. 

Where required by law, those notices may explain: 

•     the information collected; the purpose of the report; the source of information; applicable rights; dispute procedures; and other legally required disclosures. 

 

24. INTERNATIONAL OR OUT-OF-STATE DATA PROCESSING 

CiRide and its service providers may process or store information in locations outside the user's immediate geographic location. 

Where information is transferred or processed outside Washington State or outside the United States, CiRide will do so subject to Applicable Law and appropriate contractual or technical safeguards where required. 

 

25. YOUR PRIVACY RIGHTS 

Depending on where you live and Applicable Law, you may have rights concerning your personal information. 

These rights may include, where legally applicable: 

  • the right to know whether CiRide processes personal information; 
  • the right to access certain personal information; 
  • the right to request correction of inaccurate information; 
  • the right to request deletion of certain information; 
  • the right to obtain information about categories of information collected; 
  • the right to request information concerning disclosures; 
  • the right to object to or limit certain processing; 
  • the right to withdraw consent where processing is based on consent; 
  • the right to appeal certain privacy decisions; and 
  • other rights provided by Applicable Law. 

These rights are subject to legal exceptions and limitations. 

For example, CiRide may be required or permitted to retain information necessary for: legal compliance; regulatory compliance; fraud prevention; 

  • safety; 
  • insurance; 
  • accounting; 
  • dispute resolution; 
  • legal claims; or 
  • other legitimate purposes. 

 

26. REQUESTING ACCESS TO YOUR INFORMATION 

You may contact CiRide to request information concerning personal information that CiRide maintains about you, subject to Applicable Law. 

CiRide may require reasonable information to verify your identity before processing a privacy request. 

This verification requirement is intended to prevent unauthorized disclosure of personal information. 

Drivers may also request copies of their Trip and pay records, and information about their rights under RCW 49.46.300 and the Terms, by contacting CiRide using the contact information in Section 43. 

 

27. REQUESTING CORRECTION 

If you believe personal information maintained by CiRide is inaccurate or incomplete, you may request correction. 

CiRide may request supporting information reasonably necessary to evaluate the request. 

Certain information may not be changed where CiRide is required by law to maintain an accurate historical record. 

 

28. REQUESTING DELETION 

You may request deletion of personal information where Applicable Law provides such a right. 

CiRide may deny or limit a deletion request where retention is required or permitted for: 

  • legal compliance; 
  • regulatory requirements; 
  • safety; 
  • fraud prevention; 
  • insurance; 
  • accounting; 
  • dispute resolution; 
  • legal claims; 
  • security; 
  • required records; or 
  • other legally recognized purposes. 

Deleting an account does not necessarily result in immediate deletion of all information. 

 

29. PRIVACY REQUEST VERIFICATION 

CiRide may require identity verification before responding to a privacy request. 

Depending on the nature of the request, verification may involve confirming: 

  • account information; 
  • email address; 
  • telephone number; 
  • recent Trip information; 
  • other account information; or 
  • other reasonably necessary information. 

CiRide will seek to avoid collecting unnecessary information solely for verification. 

 

30. PRIVACY REQUESTS BY AUTHORIZED AGENTS 

Where Applicable Law permits an individual to use an authorized agent to submit a privacy request, CiRide may require: 

  1. evidence that the agent has authority to act; 
  2. verification of the requesting individual's identity; and 
  3. verification of the agent's identity. 

 

31. APPEAL OF PRIVACY DECISIONS 

Where Applicable Law provides a right to appeal a privacy decision, CiRide will provide the applicable process.

An appeal may require: 

  • identification of the original request; 
  • explanation of the disagreement; 
  • supporting information; and 
  • other information reasonably necessary to review the decision. 

 

32. DO-NOT-TRACK AND SIMILAR SIGNALS 

Certain browsers and devices may provide privacy preference signals. 

CiRide will process such signals to the extent required by Applicable Law and technically supported by the applicable CiRide service. 

 

33. MARKETING COMMUNICATIONS 

CiRide may send promotional or marketing communications where permitted by Applicable Law. 

You may be able to opt out of certain promotional communications through: 

an unsubscribe mechanism; account settings; application settings; or contacting CiRide. 

Even if you opt out of marketing communications, CiRide may continue sending nonpromotional communications necessary to provide services, including: 

  • Trip information; 
  • receipts; 
  • security notices; 
  • account notices; 
  • safety communications; 
  • regulatory notices; and 
  • other transactional communications. 

 

34. TEXT MESSAGES AND TELEPHONE COMMUNICATIONS 

CiRide may use telephone calls or text messages for legitimate Platform purposes, including: 

  • Driver-Passenger coordination; 
  • Trip updates; 
  • pickup information; 
  • safety communications; 
  • account verification; 
  • customer support; 
  • payment issues; and 
  • other Platform-related communications. 

Where required, CiRide will obtain applicable consent before sending communications subject to consent requirements. 

Message and data rates may apply depending upon the user's telecommunications provider. 

 

35. RECORDING OF COMMUNICATIONS 

Certain customer-support or other communications may be recorded or retained for: 

  • quality assurance; 
  • training; 
  • security; 
  • fraud prevention; 
  • dispute resolution; 
  • safety; 
  • legal compliance; or 
  • other legitimate purposes. 

Any recording will be conducted in accordance with Applicable Law. 

 

36. DATA RELATING TO DRIVERS' VEHICLES 

CiRide may collect information relating to vehicles used through the Platform, including: 

  • make; 
  • model; 
  • year;
  • license plate; 
  • vehicle identification information; 
  • registration; 
  • inspection; 
  • insurance; location; 

Trip activity; safety information; camera information; model-year information used to apply CiRide's 10-year maximum vehicle age by model year; 

  • TNC vehicle endorsement, taxicab medallion, or license decal information; and 
  • other vehicle information. 

Vehicle information may be used to: 

  • verify eligibility; 
  • identify vehicles for Passengers; 
  • facilitate Trips; 
  • satisfy regulatory requirements; 
  • investigate incidents; 
  • prevent fraud; and 
  • administer the Platform. 

 

37. SMART TAXIMETER DATA 

For Taxi services, CiRide's Smart Taximeter may collect or process: 

  • Trip information; 
  • fare information; 
  • mileage; 
  • time;
  • vehicle information; 
  • payment-related information; 
  • transaction information; dispatch information; and other information necessary to operate the taxi technology. 

The Smart Taximeter may calculate, display, record, or communicate applicable taxi fare information, but the applicable Taxi Company or governmental authority remains responsible for the legally applicable fare structure. 

Smart Taximeter data may be shared with the participating Taxi Company, the applicable regional dispatch agency, and Regulatory Authorities, as the Terms and the For-Hire Rules require. 

 

38. AGGREGATED AND DE-IDENTIFIED INFORMATION 

CiRide may create aggregated, statistical, anonymized, or de-identified information from information collected through the Platform. 

Such information may be used for: 

  • business analysis; 
  • safety analysis; 
  • transportation analysis; 
  • Platform improvement; 
  • operational planning; 
  • research; 
  • reporting; 
  • product development; and 
  • other lawful purposes. 

CiRide will not attempt to re-identify de-identified information except where permitted or required by Applicable Law. 

 

39. ACCOUNT SUSPENSION AND TERMINATION 

If a Driver or Passenger account is suspended or terminated, CiRide may retain relevant information as necessary to: 

enforce the Terms; 

process outstanding payments; investigate misconduct; protect safety; prevent re-registration fraud; 

  • satisfy regulatory requirements; 
  • maintain required records; 
  • resolve disputes; and 
  • comply with law. 

Sections 59 through 64 and Section 116 of the Terms provide that privacy obligations and record-retention obligations may survive account suspension or termination. Information relating to Driver deactivation decisions and appeals may be retained as needed to administer those appeals and to comply with RCW 49.46.300 and related provisions. 

 

40. DATA BREACHES AND SECURITY INCIDENTS 

If CiRide determines that a security incident has occurred that triggers a notification obligation under Applicable Law, CiRide will provide notices as required by applicable law. 

Such notice may be provided by:

  • email; 
  • application notification; 
  • website notice; 
  • mail;
  • telephone; or 
  • another legally permitted method. 

 

41. CHANGES TO THIS PRIVACY POLICY 

CiRide may update this Privacy Policy from time to time. 

Changes may be made to reflect: 

changes in law; 

  • regulatory requirements; 
  • new Platform features; 
  • changes in data practices; 
  • new service providers; 
  • security improvements; or 
  • other business developments. 

When appropriate, CiRide may provide notice of material changes through: 

  • the CiRide Platform; 
  • website notice; 
  • email; 
  • in-app notification; or 
  • another appropriate method. 

The "Last Updated" date at the beginning of this Privacy Policy indicates when the policy was most recently revised. 

Your continued use of the CiRide Platform after a revised Privacy Policy takes effect means you accept the revised Privacy Policy, consistent with the amendment provisions of the Terms (Sections 96 and 119), unless Applicable Law requires a different form of notice or consent. 

 

42. GOVERNING LAW 

This Privacy Policy shall be interpreted consistently with Applicable Law. 

To the extent permitted by law, Washington State law shall govern matters concerning this Privacy Policy, except where federal law or another mandatory legal requirement applies. 

Any proceeding concerning this Privacy Policy that is not subject to a different mandatory rule or to the dispute-resolution provisions of the Terms shall be brought in the state or federal courts located in King County, Washington. 

Nothing in this provision eliminates any mandatory privacy rights or protections applicable to an individual. 

 

43. CONTACT CIRIDE 

Questions, privacy requests, complaints, or concerns concerning this Privacy Policy may be directed to: 

CiRide Inc. 

1525 11th Ave 

Seattle, WA 98122 

Privacy Department: support@ciride.com 

Customer Support: support@ciride.com Telephone: 425-280-4932 

 

44. PRIVACY COMPLAINTS 

Individuals who believe their privacy rights have been violated may contact CiRide using the contact information above. 

CiRide will review privacy complaints in accordance with its internal procedures and Applicable Law. 

Nothing in this Privacy Policy limits an individual's right to contact a governmental or regulatory authority where such a right exists. 

Regulatory Authorities that oversee the for-hire industry include: 

  • King County For-Hire Licensing, 201 S. Jackson St., Suite 206, Seattle, WA 98104; telephone 206-263-1982; TTY 711; ForHireDriver@kingcounty.gov; and 
  • City of Seattle TNC and For-Hire Regulation, 700 5th Ave., Seattle, WA 98104; telephone 206-386-1267; tnc@seattle.gov. 

 

45. NO WAIVER OF LEGAL RIGHTS 

Nothing in this Privacy Policy: 

  • waives any statutory privacy right; 
  • waives any consumer-protection right; 
  • authorizes unlawful collection or disclosure; 
  • authorizes unlawful recording; 
  • eliminates any mandatory legal requirement; 
  • limits governmental enforcement authority; or 
  • restricts any right that cannot lawfully be restricted. 

If a provision of this Privacy Policy conflicts with a mandatory legal requirement, the mandatory legal requirement shall control. 

 

46. SEVERABILITY 

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in effect to the maximum extent permitted by law. 

 

47. ENTIRE PRIVACY POLICY 

This Privacy Policy constitutes CiRide's general privacy notice concerning information processed through the CiRide Platform. 

Additional notices may apply to specific services, including: 

  • Driver background checks; 
  • payment processing; 
  • vehicle cameras; 
  • cookies; 
  • specific applications; 
  • employment or contractor relationships; 
  • third-party services; and 
  • other specialized services. 

Where a separate legally required privacy notice applies, that notice will supplement this Privacy Policy. 

 

48. ACKNOWLEDGMENT 

By accessing or using the CiRide Platform, the CiRide Driver App, the CiRide Passenger Application, the CiRide Taxi Platform, Smart Taximeter technology, or related CiRide services, you acknowledge that you have had an opportunity to review this Privacy Policy.

You understand that CiRide may collect, use, disclose, and retain information as described in this Privacy Policy, subject to Applicable Law. 

You further acknowledge that: 

  1. CiRide may process information necessary to provide transportation services; 
  2. Trip and location information may be collected and retained; 
  3. payment information may be processed through third-party payment providers; 
  4. Driver eligibility information may be subject to background screening; 
  5. vehicle safety-camera footage may be collected, accessed, reviewed, preserved, and used for legitimate safety, investigative, insurance, regulatory, and legal purposes, subject to Applicable Law; 
  6. information may be disclosed to Drivers, Passengers, Taxi Companies, service providers, insurers, governmental authorities, law enforcement, attorneys, and other authorized parties when permitted or required; 
  7. information may be retained for legal, regulatory, safety, insurance, operational, and other legitimate purposes; 
  8. Driver age, vehicle, licensing, training, and other eligibility information may be collected and verified; 
  9. information may be reported to and retained for Regulatory Authorities for the minimum periods the For-Hire Rules require; and 
  10. privacy rights remain subject to Applicable Law. 

CiRide Inc. 

1525 11th Ave 

Seattle, WA 98122 

Effective Date: 04/01/2026 Last Updated: 10/05/2026